Terms of use

Who we are

ZYS Training Solutions is the trading name of Dr Rashid Suleman, a sole trader based in England. Our business postal address will be published here shortly. Until then, we will give it to you in writing if you ask. Email: support@zystraining.solutions.

What ZYS is, and is not

ZYS is an independent educational service for people preparing for medical examinations. It is not affiliated with or endorsed by any Royal College, the Federation of the Royal Colleges of Physicians of the UK or any examination board. Nothing on the site is an official examination prediction, and ZYS does not replace official examination guidance, curricula or sample papers.

ZYS is not medical advice. Do not use it to make decisions about the care of a real patient; follow current local and national guidance and your own clinical judgement.

The question banks and case banks are in beta. Members can see items whose clinical review is still in progress, and each item's review status is recorded. Content can contain errors; please report anything that looks wrong using the report option or by email, and we will recheck it. AI-generated material, including voice role-play and automatically checked chat answers, is labelled as AI-generated and has not been reviewed by a clinician unless it is labelled as reviewed.

What you get, and what you need

What each plan includes is shown on the plans page at the time you buy. ZYS works in current versions of the major web browsers on computers and phones, and needs an internet connection. Voice features need a microphone. All content is in English.

Your account

Your account is for you alone. Keep your sign-in secure and do not share it. Some new accounts need our approval before learning access starts. If we take a payment and then cannot give you access, we will refund it in full.

Never enter information that could identify a real patient anywhere on the site, including notes, chat and voice practice.

Using the content

The questions, cases, explanations and other content belong to Dr Rashid Suleman or to the people who licence them to us. We give you a personal, non-transferable licence to use them for your own study while you have access. You may not copy, publish, sell or share them, or collect them with automated tools. Your own notes are yours.

If you break these terms

If you seriously or repeatedly break these terms (for example by sharing your account, copying content in bulk, entering patient-identifiable information or trying to get round access controls), we may suspend or close your account. Except where urgent action is needed to protect the service, other users or patients, we will tell you why first and give you a chance to put things right. If we close your account for any other reason, or in error, we will refund the unused part of any plan you have paid for.

Free demo

You can try an exam part free for seven days without giving payment details. Each demo is available once per exam part, and it does not turn into a paid plan automatically. Your saved work is kept when the demo ends and unlocks if you later subscribe.

Plans, prices and payment

Plans are sold per exam part, in pounds sterling, at the prices shown on the plans page when you buy. We are not VAT-registered, so no VAT is charged: the price shown is the total you pay. Payment is taken by our payment provider, Stripe. Your contract with us starts when your payment is confirmed.

• Monthly plans renew every month at the price shown until you cancel. You can cancel at any time from your account using Cancel automatic renewal or the billing page. Access continues until the end of the month you have paid for, and no further payments are taken.
• 90-day and 180-day plans do not renew. Their price is fixed when you buy, and access ends at the end of the period.
• When access ends, your saved notes and progress are kept and unlock again if you subscribe.

Price changes and discount codes

For a monthly plan, we may change the price for later renewals, or end a discount code, for example because our costs change or a promotion ends. We will tell you before it applies to you: we give at least 30 days' notice before a renewal is charged at a new price or at the standard price after a discount code ends, and the standard price is always shown when you buy. You can cancel before the change and pay nothing more. A change never affects a month you have already paid for.

Your right to cancel within 14 days

You can cancel any plan within 14 days of buying it, for any reason, and get a full refund. To cancel, email support@zystraining.solutions saying that you want to cancel, or use the cancellation form below. You do not have to use the form. We will refund you within 14 days of hearing from you, to the payment method you used.

Cancelling a monthly plan after these 14 days stops future payments; we do not refund part of a month that has already started unless the service was faulty (see below).

Your legal rights

The law requires our content and service to be as described, of satisfactory quality and provided with reasonable care and skill. If they are not, you can ask us to fix the problem. If we cannot, you are entitled to a price reduction or a refund for the affected period. If faulty digital content we supply damages your device or other content because we did not use reasonable care, we will repair the damage or compensate you. For more detail, see Citizens Advice.

We are responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, and we do not guarantee any examination result. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

ZYS Voice credits

ZYS Voice credit packs are not currently on sale. Before they are, we will add their price, what a credit buys, whether credits expire and how refunds work to these terms. Where voice minutes are included with your access, a session window includes setup and feedback and is reserved when the session starts. If a session fails because of a fault on our side, we will restore the minutes used. If you end a session early yourself, the reserved window is used.

Complaints

If you are unhappy with anything, email support@zystraining.solutions with "Complaint" in the subject line. We aim to reply in full within 21 days. We do not currently use an alternative dispute resolution scheme. You can also get help from the Citizens Advice consumer service.

Your information

How we use your information, and how long we keep it, is explained in our privacy notice.

Changes to these terms

We may change these terms to reflect changes in the law, in our service or in how we run it. Changes will not apply to a 90-day or 180-day plan you have already bought unless they are required by law or are in your favour. If we make a change that is to your disadvantage, we will email monthly members at least 30 days before it applies to them, and you can cancel before then without charge. The date of the latest version is shown at the top of this page.

Law and courts

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland you can also bring proceedings there. If you live outside the UK, you also keep any protection given to you by the mandatory consumer law of the country where you live.

Cancellation form

Complete and return this form only if you wish to cancel within 14 days. You can copy it into an email to support@zystraining.solutions.